Let's Meet Pete!
Looks can be deceiving when it comes to Pete. He is a true gentleman always opening the door, ensuring that everyone is looked after and is softly spoken but he also has a passion for cars, petrol head – as the saying goes. If you meet him at Millbrook you can be entertained for hours with his stories about cars and his travels! He is currently restoring a 1949 Triumph Roadster (only a handful worldwide) and planning that trip to Italy he promised his wife when he got that roadster (watch this space)! It should come as no surprise that his favourite movie is a car chase sequence in Bullitt with Steve McQueen driving his Mustang.
Tell Us About Yourself
Born in Invercargill in 1953, same year as Hillary climbed Everest. Hence my middle name (thanks Mum & Dad). Growing up in Invercargill I was a very lazy student (nothing's changed) but pretty good at English and History. Managed to talk myself into a job as a Broadcasting Cadet at the old N.Z.B.C in Invercargill then discovered I enjoyed creative writing, became a Copywriter, and before I knew it I'd completed a 40 year career in advertising! Spent most of my career in Christchurch where I was Creative Director for the Radio Network (now N.ZM.E.) for the best part of 30 years. I've been married to a lovely patient woman called Julie for 42 years. She is the love of my life, and we have 3 neat children. Our kids are doing amazing things with their lives. Our eldest daughter Celia is a self-employed fabric designer, our middle daughter Eva is a talented graphic artist, and our son Jeremy is an I.T. designer. They are fantastic kids and we love catching up with them at every opportunity. As I am a vintage sports car fanatic when I am not at work I am dreaming of vintage cars, restoring and driving them. I also enjoy skiing, red wine, and travel (who doesn’t).
What does your typical day at Millbrook look like?
Postman Pete's action packed day gets off to a flying start with a briefing meeting at 7.00am - a quick heads up on comings and goings, airport transfers, and any updates on guest. Then it's backwards and forwards between Millbrook and Queenstown on a scheduled service which runs to the end of my shift. I'll also process any outgoing mail (hence the postman Pete) from the resort and pick up and distribute any incoming mail. I am also the paper boy, delivering the morning newspapers to our guests and property owners at Millbrook. I'll also assist guests to their rooms and help with their luggage (usually with the lighter bags at my age). Then, wearing my Transport Manager's hat, I'll organise any maintenance, repairs or servicing on the front office vehicles and golf carts, and perhaps wash or vacuum one of our shuttles. I will also probably catch up with John Hamilton (another vintage Millbrook driver) at some stage for a brief but lively conversation which is likely to cover any number of subjects, best left to your imagination. After a busy day this old boy is ready for a glass of red!
What do you love most about your job?
The most rewarding part of my job is the contact I have with owners, members and guests. As the meet and greet man at the airport I aim to give visitors a cheery welcome, and a pleasant driving experience to and from the resort. It's great to meet all sorts of people from all walks of life who have chosen to holiday at Millbrook. I enjoy striking a rapport with them, and have some great conversations. Having holidayed here for over 60 years and been permanently based here for the last 6 years I know the area extremely well, and it's good to share that knowledge. I get to know our regulars well, and I know they value the service we provide.
What is it that makes Millbrook so special?
It is the magnificent setting, obviously, and the facilities here are world class. However, I constantly get really positive feedback about how friendly and helpful the Millbrook team are. I count myself very fortunate to work in a high performance team who take the business of delivering a superior customer experience seriously. There's a great team spirit here, and everyone is very helpful. We are also very fortunate to have Ross (Hotel Manager) and Kathrin (Front Office Manager) looking after us. The late Mr Eiichi Ishii summed up the Millbrook experience very succinctly when he said "Millbrook is a nice place for nice people" There's a lot of wisdom in that seemingly simple statement.
What is the best advice you have ever been given?
I'm sure I've been given lots of great advice over the years, which I've managed to successfully ignore for the most part. However, there is one piece of advice which is universal. My dear old Mum once said to me "Peter you should always wear clean underpants in case you have an accident." Words to live by I'm sure - however if I had an accident I'm not so sure they'd be clean anymore....