Your Concierge


Your concierge team is led by Head Concierge, Laurens Killian. 

Laurens and his team thoroughly enjoy getting to know our guests and recommending activities best suited to meet individual wants and needs. Ensuring a personal, enjoyable and memorable Queenstown experience. 


Concierge_Laurens Killian_Feature 1_2019

Laurens Killian was enormously helpful with restaurant reservations and advise on activities! We will definitely be back! Loved it!


Listen to one of our past guests and their experience:

Top Activities by Laurens

Milford Sound
Milford Sound is know for its dramatic scenery and is a year round popular destination for people staying in the region. Tucked away deep in Fiordland National Park, you can get there by road or air while enjoying stunning views of mountains and waterfalls.

Arrowtown Bike Hire
Arrowtown is quickly becoming the cycling hub of the Southern Lakes District with many new trails radiating out from this picturesque town. Bikes can be hired from one hour, half day or over multiple days with accommodation and transport packages available for groups and individuals. 

Millbrook Resort are partnered with Arrowtown Bike Hire and keep a stock of bikes at the resort which guests can hire out directly through the concierge team. Larger bookings, kids bikes, trundles, etc. can also be booked and arranged in advance..

Wine Tours
With over 75 vineyards in Central Otago, the region is the ideal place to have a fun and relaxing day on a wine tour.  You’ll visit multiple wineries whilst surrounded by dramatic scenery and a fascinating pioneering history. Get a taste of a variety of wines, especially the Pinot Noir, as this is the wine this region is famous for.

Scenic Flights
Whether you’re after a scenic flight over the iconic landscapes of the Wakatipu Basin, or further out towards Fiordland and Mt Aspiring National Parks, fixed wing airplanes and helicopters are the best way to get the views! Alpine, snow or even glacier landings can be part of the tours and add that special moment to the experience.

Skyline New Zealand is home to the ultimate Gondola and Luge experience! As well as the tranquil uphill Gondola ride and the thrilling downhill Luge tracks, Skyline offers plenty of other things to do in New Zealand such as walking tracks, mountain biking trails, cultural experiences, adventure activities and great dining options, all with unsurpassed scenic views.

Jet Boat
Take a unique breathtaking ride through dramatic canyons or scenic open river beds surrounded by mountains! There are multiple tours available which all vary in duration and excitement, let us help you find the right tour that guarantees fun for the entire family.

 Ski Rental Delivery Available at Millbrook Resort

Delivered and personally fitted in your accommodation by SnoPro, this service ensures you spend more time on the slopes, enjoying the snow. Equipment range and prices are available to view online, you can choose a fitting and delivery time when you book.

Booking in advance recommended, as same day delivery cannot be guaranteed.


Cardrona Alpine Resort Lift Pass

Purchase your Cardrona lift pass directly through Millbrook Resort and save time up the mountain. You can book this in advance or contact our concierge team once you have arrived.

 Click here to contact Your Concierge